Reliable service availability and
smooth processes
Efficient IT solutions for German department store chains
Security and productivity through expert support
One of Germany's largest department store chains, offering a wide range of fashion, household goods, electronics, and food products, commissioned us to create a productive interface for its many different, independently operating teams and to implement comprehensive operational documentation. In addition, as a managed service provider, we were tasked with handling communication with the specialist departments in the event of problems or errors.
Our solutions included 24/7 on-call support, monitoring and operation of process chains, systems, and applications, as well as user and security management. We introduced modern deployment structures and simplified communication through a single point of contact.
Customers particularly appreciate the reliable service availability guaranteed by our experienced team of experts and personal contact persons. Our rapid and competent support takes the pressure off IT managers, and our preventive measures help to avoid system failures.
Headquarters: Essen
Employees: 18,000
Revenue: €4.5 million (2019)
CHALLENGE AND REQUIREMENTS
- Need for a productive interface for the many different teams within the company, all of which work independently
- Comprehensive operating documentation
- In the event of problems and errors, communication should be handled by the managed service provider, right down to the specialist departments.
SOLUTIONS
- 24/7 on-call service
- Monitoring and operation of process chains, systems, and applications
- User and security management
- Modern deployment structures
- Simplified communication through a single point of contact
WHAT THE CLIENT VALUES IN US
- Reliable service availability, thanks to a trained team of experts with a personal contact person
- Very fast and competent support
CLIENT VALUE
Relief for IT managers
Preventive measures prevent system failures
TECHNOLOGIES WE HAVE EMPLOYED
In addition, the following technologies were used/supported:
- Snowflake and Data Build Tool (DBT)
- ETL/ELT automation (via Python) and Informatica
- Apparo Fast Edit (for user-friendly data entry)
- as well as Qlik (business intelligence & data visualization)
SERVICES
ARE YOU INTERESTED IN FURTHER CASE STUDIES?
Would you like more information about our services?
THEN PLEASE CONTACT US!
Jens Brettschneider
Head of Business Unit
Application Management
jens.brettschneider@isr.de
+49(0)151 422 05 425